What services do you offer?
We provide:
- Competitive currency exchange
- Fast and secure international money transfers
- Authorized MoneyGram agent services
- Gold and silver bullion sales at competitive prices
What are your exchange rates and fees?
Our rates are updated daily to reflect real-time market conditions. We offer:
- Highly competitive exchange rates
- No fees or charges on currency exchange
- Low transfer fees, regardless of the amount
- No hidden charges
What currencies can I exchange?
We handle all major global currencies, including:
USD, EUR, GBP, AUD, CAD, LKR, IDR, MYR and many more.
Please contact us to check availability for specific currencies.
How can I check the exchange rate before visiting Ceylon Exchange?
We want you to get the best rate! Here’s how you can check:
- Call Us
📞 (02) 9749 7775
Our team can provide the latest rates over the phone — perfect for large exchanges. - Email Us
✉️ info@ceylonexchange.com.au
Let us know the currency and amount, and we’ll reply promptly with the current rate. - Visit Our Branch
📍 1/1 Station Road, Auburn
Our rates are displayed in-branch. Speak to our team for the best deal — especially for high-volume transactions. - Ask About Bulk or VIP Rates
For larger amounts, we may offer better-than-standard rates. Just ask!
Tip: Exchange rates fluctuate during the day, so we recommend checking just before you visit.
How can I send money overseas?
You can send money via:
- In-person at our Auburn branch
- Online through our secure platform
What ID is required for transactions?
To comply with Australian regulations, you’ll need to present one of the following:
- Valid passport
- Driver’s license
- Photo identification card
Why do you ask for ID?
We request ID to comply with Australian financial laws and to protect our customers and business from fraud and misuse.
For larger transactions, we may also ask for additional documents, such as proof of source of wealth.
Why do you ask for a source of funds?
When transacting large sums, financial institutions — including money exchangers and remittance providers — are legally required to verify the origin of funds. This helps prevent financial crime and ensures compliance with government regulations.
Do I need to make an appointment to exchange currency or send money?
No appointment is needed. You can walk in during business hours. For large transactions, it’s a good idea to call ahead so we can prepare and serve you faster.
How long does an international money transfer take?
Maximum within 3 business days.
Do you offer home delivery or pickup for gold or silver bullion?
No. All bullion purchases are in-branch only for security and compliance purposes. We do not offer delivery options at this time.
Can I cancel or change a transaction after it’s made?
Once processed, transactions generally cannot be changed or cancelled. However, if you’ve made an error, contact us immediately and we’ll try to assist.
What if I lose my transaction receipt?
Get in touch with us and provide the transaction details (date, amount, name). We may be able to retrieve the record after verifying your identity.
Do you provide exchange and remittance services for businesses?
Yes. We offer corporate services, including competitive exchange rates and tailored solutions for regular or large-volume transactions. Contact us to discuss your needs.
Can I exchange currency or send money online?
Yes, we offer a secure online platform for international money transfers. You can register, verify your ID, and send money conveniently from your device.
How do I register for online transfers?
Visit our website and click “Register” to create an account. You’ll need to upload two valid ID’s to complete verification before making your first transaction.
Is it safe to send money online through your platform?
Absolutely. Our platform uses industry-standard encryption and complies with Australian financial regulations to keep your information and money secure.
How do I know if my online transaction was successful?
You will receive an email confirmation and a receipt once your transaction is completed. You can also check your transaction history by logging into your account.
What should I do if I made a mistake in the recipient details?
Contact us immediately. If the transfer hasn’t been processed yet, we may be able to correct it. Once processed, changes or refunds are subject to the receiving provider’s policies.
Can I save recipient details for future transactions?
Yes. You can save recipient information in your online account to make repeat transfers quicker and easier.
What are the limits for online transfers?
Daily and monthly limits may apply based on your verification level. For larger transactions, you may need to provide additional documents such as proof of source of funds.
Can I track the status of my online transfer?
Yes. Once logged in, you can view your transaction status or contact our support team for assistance.